NICARAGUA...
Nicaragua offers unique strategic advantages by virtue of its low-cost, but surprisingly skilled and customer-oriented labor force, wide availability of bilingual professionals (English and Spanish), a neutral Spanish accent, generous tax and other government incentives, and a modern and cost-effective telecommunications infrastructure.
Today - In the past 10 years, Nicaragua has transformed itself into one of the safest countries in Latin America, and is now a stable, multi-party democracy on the road to entering a Free Trade Agreement with the United States. Nicaragua is on a disciplined economic program, supervised by the IMF, to reduce its debt and achieve full macroeconomic independence. This fiscal discipline has allowed Nicaragua to achieve an inflation rate of less than 5%, and enjoy a stable currency pegged to the US dollar.
Labor Force - Nicaragua's people are its most valuable asset. With low attrition rates - verified at less than 1% a month in existing inbound call centers, a fast learning curve and low absenteeism, the Nicaraguan labor force is quickly becoming recognized as the most competitive in Latin America.
Education and Training - Education is a key a priority for the government and the people of Nicaragua. Nicaragua's educational system offers high quality education and training resources to satisfy the immediate and long-term training needs of its labor force.
Operational Costs - The cost structure for export service & contact center operations in Nicaragua is among the most competitive in Latin America.
Investment Incentives - Law for Foreign Investment guarantees an egalitarian attention to national and foreign investors. Export service & contact center operations may apply for incentives under the Free Zone Law which offers the following incentives: a) 100 percent income and capital gains tax exemption; b) 100 percent value added tax exemption; c) 100 percent municipal tax exemption; d) Duty free import of equipment; e) Duty free import of transportation equipment and vehicles; f) Minimal registration procedures; g) No limits on foreign capital and full currency convertibility; h) No double taxation.
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